Among the company's
logistic software we use is
·
Freshdesk
·
LiveAgent
·
Planning Center Services
·
TrakIT
·
Gensoft Logistics ERP
·
Load Tracking Software
Most of the software we use is to increase the
satisfaction of our customers. Since our service is the heart, so if anything
happens we have to be responsible for everything. For example, there a many of loss
from our customers when it’s happen to the delivery of goods.
Other than that, it’s is like the made or effect by
companies that offer transportation services and vice versa. With this, we can
ensure and maintain the level of customer satisfaction we will be up to the
maximum level.
1.1.1.
Freshdesk
Freshdesk is software that offers a help desk
solution that offers all the companies need to provide exceptional customer
service to customers. It manages all customer conversations only in one place,
no matter what the source like e-mail, telephone or social media. It is easy to
use, easy to be with the company that can focus on more important work such as
getting support from customers.
1.1.2.
LiveAgent
LiveAgent is software that
provides help desk software that is suitable for all types of businesses. It is
whether in a small business or a large business. They can choose to rely on
software like this will provide a solution to the support of our customers. The
software has to get the serviced over 170 such helpdesk live chat, voice and
social media. It can be accessed securely only from one place.
1.1.3.
Planning
Center Services
The software offers for the
software design on the online services that provide troops scheduling, calendar
synchronization and music management. This can facilitate the work of all
employees 3PS Logistics. We can also easily synchronize the calendar with the
good. Such as setting the date for the customer offering product sales service
so that it coincides with the date a customer of a company that offers
transportation services. The problem with such goods are not delivered on time
can be avoided.
1.1.4.
TrakIT
TrakITis software that offers services such as
management dashboards and alerts delays, key performance indicators and charts
for analysis and reporting and automated customer delays payment calculations.
This applies to employees 3PS Logistics in order to be more vigilant so that
they do not pass or make a late of work which will lead to the fewer of customers
are satisfied with the services offered from our side.
1.1.5.
Gensoft
Logistics ERP
Based on an ERP system which
is web based for Freight Forwarding and NVOCC Service Provider. This is a
characterized by including only for documentation, unification and Carrier
Management. This can make the work of employees in Logistics 3PS more
structured and regular updates. It is easier to find the information that is
required.
1.1.6.
Load
Tracking Software
This software can track and
trace. They can find where the driver was using a mobile phone only. No
additional hardware or software is required. It can eliminate the call checks,
increase efficiency, and gain more customers. It's all because of this software
system can be used easily to existing systems with JSON API quiet.
They update the site easily via e-mail with a single
click. Use this software to make customers feel more satisfied with our
services. This is because certain of our customers from the company that offers
the service product sales will be concerned if they have not reached stuff,
have a problem or missing. With this software, customers and our own party were
able to identify the location where the driver is.
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